We accept EFT bank transfers from any bank, Credit Card payments, Instand EFT, SnapScan and Zapper.
When making an EFT payment, we request that you email us the proof of payment provided to your by your bank. The email address is on the checkout page. Once the payment has cleared in our bank account which is an FNB account, your order will be processed and delivered via courier or post depending on which option you chose on checkout.
Please note that we do not accept cash deposits as the bank charges us a fee when cash deposits are made.
We accept returns if an order might have been damaged during the delivery process. We try to pack our orders carefully so that it doesn’t damage during delivery. If you received an order from our website and the product is broken, we will require you to send a photo of the damage so that we can take it up with our couriers. We will then send you a new replacement product as soon as possible.
We currently deliver orders via courier and post depending on which option you selected on checkout. Please note that we have a 3 to 5 business day time frame from when the order was placed on our website to get the order delivered to you via courier. Orders sent via post will be taken to the post office for delivery within 1 to 3 days from when the order was placed. We can not specify the time frame of when an order will be delivered to our customers as the post office has their own delivery schedules.
Please note that discount coupons offered via our newsletter 10% discount signup offer are only valid for products in your cart and does not discount the delivery cost. Also note that discount coupons does not apply to products that are on sale on the online shop. Our 10% newsletter signup offer only applies to your first order and only applies once per customer.